ABOUT WOOLWICH WORKS

Woolwich Works is a multi-million pound cultural hub in the old military buildings of the Royal Arsenal that
opened in September 2021. Our spaces include a stunning 1500m2 former factory performance and events
venue, rehearsal and performance studios, event spaces, outdoor courtyard, community hub, and a beautiful,
buzzing café bar. We’re home to a number of world class resident artistic companies, including the National
Youth Jazz Orchestra, Luca Silvestrini’s Protein, the Acosta Dance Foundation, and internationally renowned
theatre company, Punchdrunk.
This job is being advertised by Woolwich Creative District Trust (the ‘Trust’), an independent not-for-profit
organisation founded to run Woolwich Works. We’re here to build an exceptional, professional, inclusive
creative community that delivers our mission to offer hope and opportunity by enabling people to realise their
creative potential

ABOUT THIS JOB

Our Assistant Manager will work in our all-day café bar, the Visitors Book Café, private catering for events and
on the food and drink offerings in conjunction with site-wide activity and performances.
The Assistant Manager, Food & Beverage will work closely with the Food & Beverage Manager to oversee
front-of-house, café, bar and pop-up catering services at Woolwich Works during daily operations and live
events. You will supervise staff and coordinate café supervisors, implement processes set by the Food &
Beverage Manager, Head of Events and Commercial Development, and Directors, maintaining high standards
of customer service, food hygiene, cleanliness and safe working.
Responsibilities include accurate stock management and rotation, cashing up, and ensuring alcohol sales and
service comply with the law, licence conditions and best practice. The role requires experience in visitor
services, hospitality and live events, with the ability to supervise staff and meet commercial standards.

Is this job for you?

We’re looking for someone with experience in hospitality or food and beverage operations, who takes pride in
delivering consistently high standards of service and creating a welcoming customer experience.

You’ll be confident supervising a team, coordinating day-to-day service and ensuring that operational standards are maintained across our kitchen and bar areas. You’ll understand the importance of good communication, effective stock management, attention to detail and leading by example, particularly during busy service periods.
Food safety, hygiene and licensing compliance are essential to this role. You’ll be expected to maintain rigorous standards and ensure that procedures are followed consistently. Relevant training will be provided where required.
As the role involves authorising the sale of alcohol, applicants must be aged 18 or over. We will also support the successful candidate to obtain and maintain a Personal Licence, which will be a requirement of the position.

How to apply

Please log into our portal https://apply.woolwich.works/ to upload your CV and cover letter no later than Monday 30th November 12:00 (the ‘closing date’).
We welcome applications on a rolling basis, so interested candidates should apply as soon as possible. Please note: We will be interviewing on an ongoing basis throughout the hiring period, so this vacancy may close early if a suitable candidate is identified and appointed.
We aim to give feedback to anybody who requests it but due to the high number of applications we receive it may take us some time to do so. We will always let you know if you have been unsuccessful and we aim to stick to the time frame outlined in the job advert.
We’re proud of the diversity of our community and aim to build a team that represents it. We therefore particularly welcome applications from people from black, Asian and ethnically diverse backgrounds, and those identifying as D/deaf or disabled.

RESPONSIBILITIES

Key Responsibilities

1.Ensure the café, bars, and other point of service spaces are ready for service daily and for every event, including opening procedures, pre-event checks, and staff briefings.
2.Be responsible for the atmosphere, ambience, and presentation of all F&B related areas, maintaining consistently high standards in line with expectations set by the F&B Manager.
3.Supervise the setup and delivery of private catering and pop-up bars or retail areas, working collaboratively with events and operations staff.
4.Work with the F&B Manager, Chef to ensure accessibility, inclusivity, and positive audience engagement are embedded in the customer journey in F&B areas.
5.Ensure rota coverage and appropriate labour deployment for day-to-day café operations, event pop-up bars and private event catering as directed by the F&B Manager.

6.Undertaking a minimum of 24 hours of customer facing service per week.

Service Responsibilities

7.Support the preparation and service of food and drinks during busy periods or events.
8.Take the lead on driving daily sales, ensuring bar and café teams consistently follow upselling techniques and retail standards.
9.Set and maintain high standards in product delivery across all food and beverage areas.
10.Feedback on offers developed by the F&B manager with insight into customer demand, operational capacity and hospitality trends.
11.Deliver staff training programmes in product preparation, product knowledge and service standards.
12.Implement procurement and stock management systems across the F&B operation as directed by the F&B Manager.
13.Ensure processes and systems for purchasing, inventory control, wastage reduction and loss prevention are followed ensuring efficiency and minimising wastage or shrinkage.
14.Be the first escalation point in the day-to-day management and maintenance of the EPOS system, ensuring products, prices and reports are accurate and up to date.
15.Monitor the presentation, stock levels, and service standards across the café and bars, taking a proactive approach to maintaining retail readiness.
16.Ensure health and safety compliance, ensuring systems of work, risk assessments, training and incident responses are followed and documented.
17.Oversee day-to-day compliance with food safety and hygiene standards, ensuring robust systems such as HACCP are maintained by the kitchen team and aligned with best practice and legislative requirements.
18.Ensure compliance and accountability in allergy and intolerance management, overseeing systems to record, communicate and train staff on allergen content and food safety.

General responsibilities

1.To work safely and encourage and require others to work safely, in accordance with the Woolwich Works Health and Safety Policy and any other relevant policy or procedure.
2.To safeguard the organisation’s data, working in line with the Trust’s data protection policies and in accordance with the Data Protection Act 2018.
3.Hold a Personal Licence, or be willing to obtain one, and be responsible for authorising alcohol sales during service periods.

4.Induct staff in the responsible sale and service of alcohol in accordance with licensing laws and company policy.
5.To always act in the best interests of the Trust, and in line with all company policies.
6.To undertake any other duty in line with the level of the job as may be required.

PERSON SPECIFICATION

We’ll decide whether to invite you for an interview by reviewing your application against the responsibilities above and the skills below.

Essential skills and experience

•Experience of working as a bar tender and/or barista in a busy environment
•Experience of working as a waiter / running food
•An interest in food and drink and a passion for delivering great service and giving other people a great experience
•A well-presented, positive communicator
•Basic computer skills and confidence
•Passionate about people, communities, diversity and inclusion

Desirable skills and experience

•Experience of supervising staff

•Experience of using a till system

•Experience of working in a professional kitchen
•First aid trained
•Food Hygiene training
•Personal Licence Holder

If we invite you for an interview, we’ll explore your suitability for the job based on the contents of your application, this job description and our Competency Framework.

CONDITIONS

Hours: Typically, 40 hours per week on average, scheduled on a flexible rota over five of seven days (including evening and weekend working). This role will include evening, weekend and bank holiday working for which no additional payment will be offered. You’ll be expected to work operationally for major events.
Location: You’ll be based in Woolwich, southeast London. The exact location will be subject to change during your employment. We may require you to work elsewhere or travel within the UK as part of your job.

Holiday: Based on a full-time contract (40 hours over five days per week), you will have 25 days’ holiday per calendar year plus public holidays (or days off in lieu of public holidays as business needs require).
Probationary period: One month

Notice period: Prior to receiving written confirmation of the satisfactory completion of the probationary period, either you or the Trust can terminate employment by giving one week’s notice in writing.
Following satisfactory completion of the probationary period, the notice period will be two months.

DBS check: You must tell us about any unspent criminal convictions when applying for this job, and undertake an enhanced Disclosure and Barring Service (‘DBS’) check if appointed (and at least annually thereafter). Having a criminal record will not necessarily bar you from working with us, but we will consider the nature of any disclosed convictions and their relevance to the job and the Trust. If you don’t disclose information relating to unspent convictions, we’ll withdraw any offer of employment that we may subsequently make, or terminate your employment.
References and right to work: Any offer of employment will be subject to the receipt of two satisfactory, written references, one of which must be from your most recent employer or professional contact. You must have the legal right to work in the UK.